Contact and Support
IMYB headsets sell through Amazon, and anything touching an order gets resolved fastest there. Pick whichever of the two below matches what you need.
About an order
Every Order Lives on Amazon
Amazon carries an IMYB order from checkout through to a refund. Shipment, payment, return label, replacement and complaint all attach to one order record. Starting from your order history beats writing anywhere else, because whoever picks the case up can already see what you paid and where the package is. In practice, that covers:
- Tracking, delivery dates and a late shipment
- Refunds, replacements and return labels
- Charges, billing and payment methods
- A headset that turned up damaged
- A missing receiver, cable or splitter
- A dispute with the seller
Repairs and warranty claims take the same route. Amazon can replace or refund a faulty headset well inside the window, usually faster than any repair.
About the headset
Most Answers Are One Page Away
Two questions cover most of the mail. Will this work with my console, and why is there no sound? The second one is usually the A36 running on its USB plug alone, which lights the RGB and carries no audio at all. Push the 3.5mm plug fully in and the sound arrives.
- What works with which console
- Full specifications
- Setup, pairing and first use
- Which headset fits
- Full FAQ
A W82 that will not connect wirelessly on Xbox is behaving correctly. Xbox does not support its 2.4GHz mode, so that console needs the audio cable.
About this website
imybgamingheadset.com covers the IMYB range of gaming headsets and kids headphones. It earns through the Amazon Services LLC Associates Program, where a qualifying purchase returns a small percentage here at no extra cost to the buyer. No phone line and no support inbox run from this address, because an order gets answered where it was placed.
For the site itself, the WHOIS record for imybgamingheadset.com carries a contact form.